Privacy Policy

Last updated: 25 Sep 2026

Applecart Digital Pty Ltd (ABN [16 618 439 357]) (“Applecart”, “we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and disclose personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information we collect

We only collect personal information that is reasonably necessary for our business. This may include:

  • Contact details: your name, email address, phone number, job title and organisation.
  • Enquiry and project information: details you provide when you contact us, request a proposal or engage us for services.
  • Account and access details: where you engage us, information needed to access and support your Microsoft 365, SharePoint, Power Platform or website environments.
  • Billing information: invoicing and payment details for clients and suppliers.
  • Meeting information: where you agree, recordings, transcripts and notes of meetings held with us.
  • Website usage data: IP address, browser type, device information, pages visited and how you interact with our site, collected through cookies and analytics tools.

We do not collect sensitive information (such as health, political or religious information) unless you provide it voluntarily and it is relevant to our services.

How we collect it

We collect personal information when you:

  • fill out a form or contact us through our website
  • email, call or meet with us
  • engage us for services or enter into an agreement with us
  • subscribe to our updates or articles
  • browse our website (through cookies and analytics)

Where practical, we collect information directly from you. Sometimes we may receive it from a third party, such as a colleague who refers you to us or a partner we work with on a project.

How we use it

We use personal information to:

  • respond to enquiries and provide proposals
  • deliver, manage and support our services
  • manage client relationships, invoicing and accounts
  • send updates, articles or information about our services (you can opt out at any time)
  • improve our website and services
  • meet our legal and regulatory obligations

Client data in your systems

When we deliver services, we may access personal information held in your Microsoft 365 tenant, SharePoint sites, applications or websites. We only access this information to perform the agreed work, and we handle it in accordance with our agreement with you and your instructions. You remain responsible for that information as its owner.

Disclosure

We do not sell or rent your personal information. We may disclose it to:

  • trusted service providers who help us run our business, such as hosting, email, cloud storage, accounting, project management and meeting tools
  • contractors or partners working with us on your project, under confidentiality obligations
  • professional advisers, such as our accountants or lawyers
  • government or regulatory bodies where required by law

Overseas disclosure

Some of the service providers we use store data on servers located outside Australia, including in the United States. These include Microsoft, Google, Pantheon (website hosting), Asana (project management), Xero (accounting) and Fathom (meeting recording). We take reasonable steps to ensure these providers handle personal information in a way consistent with the APPs.

Cookies and analytics

Our website uses cookies to make the site work properly and to understand how visitors use it. We use Google Tag Manager and Google Analytics to collect aggregated usage data about how visitors find and use our site.

Our site also includes content and services from third parties, including Google Maps, Google reviews and a CAPTCHA service on our contact form to prevent spam. These providers may set their own cookies and collect information in line with their own privacy policies.

You can disable cookies in your browser settings, although some parts of our site may not work as intended.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. This includes multi-factor authentication, access controls and secure cloud platforms. We keep personal information only as long as needed for the purposes described here or as required by law, and then securely delete or de-identify it.

If a data breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

Access and correction

You can request access to the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We will respond within a reasonable time, usually 30 days. In some circumstances permitted by law, we may decline a request and will explain why.

Third-party links

Our website may link to other websites, including our Facebook and LinkedIn pages. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will investigate and respond within 30 days.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact us

Privacy Officer
Applecart Digital
20d/444 Queen Street, Brisbane City QLD 4000
Email: [email protected]
Phone: +61 7 3102 2802

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated.